Privacy Policy

1. Information We Collect

Information you provide directly

• Account registration information (name, email address, user role)
• Building and unit information entered by property managers
• Resident profiles and contact details
• Package records, maintenance requests, visitor passes, and reservations
• Pet registration information and photos
• Documents, announcements, and other content uploaded to the platform
• Communications such as demo requests or support inquiries

Information collected automatically

• IP address and log data
• Browser type and device information
• Pages visited and timestamps
• Authentication session tokens stored in secure cookies
• Platform usage analytics

2. How We Use Your Information

We use collected information to:

• operate and maintain the Service
• authenticate users and maintain secure sessions
• send notifications such as package alerts or maintenance updates
• respond to demo requests and support inquiries
• improve features and platform performance
• ensure system security and prevent abuse
• comply with legal obligations

We do not sell personal information to third parties.

3. How We Share Information

We may share information in the following circumstances:

Within your organization

Building administrators and staff may view resident information necessary to operate building services.

Service providers

We rely on trusted third-party providers to operate the platform, including:

• Resend — email delivery
• Cloudflare R2 — file storage
• Render — API hosting
• Vercel — web application hosting

These providers process data only as necessary to operate the Service.

Legal obligations

We may disclose information if required by law, court order, or to protect the rights and safety of our users or the public.

Business transfers

If Resixa is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures including:

• HTTPS/TLS encryption
• secure authentication cookies
• bcrypt password hashing
• role-based access controls
• secure file storage with access-controlled URLs

Despite these measures, no internet service can guarantee absolute security.

5. Cookies

We use cookies solely for authentication and session management.

These cookies are secure, HttpOnly cookies that are not accessible by JavaScript.

We do not use advertising trackers or third-party tracking pixels.

6. Data Retention

We retain personal information as long as necessary to provide the Service.

Organizations using the platform may delete resident data through the dashboard.

If an organization terminates its account, associated data may be deleted within 90 days, unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• access personal data we hold about you
• request corrections to inaccurate data
• request deletion of your data
• request data portability

Requests may be submitted to info@resixa.com.

8. Children's Privacy

The Service is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

9. Third-Party Services

The Service integrates with infrastructure and communication providers such as:

• Resend
• Cloudflare R2
• Render
• Vercel

These services have their own privacy policies governing their practices.

10. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be reflected by revising the "Last updated" date.

11. Contact

If you have questions about this Privacy Policy, contact: